Shipping Policy
Shipment Processing Times
Clear Essence Cosmetics USA Inc. ships your order upon receiving successful verification of your payment information. Please ensure your mailing address is complete and accurate to avoid any further processing delays or verification.
– Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States. All orders are typically shipped within 1-2 business day(s).
** Please note that during peak seasons, your order may experience delays due to high demand. As a small business, we’re working hard to fulfill all orders, and we will notify you via email if your order is impacted.**
-Please note: Most carriers charge an extra service charge for weekend deliveries. Thus, if your expedited shipping delivery falls on Saturday or Sunday, your package will not be delivered until the next business day. Thank you for your understanding.
We do not accept any liability whatsoever for delayed delivery caused by any third parties. This includes delivery address mistakes. It is the buyer’s responsibility to ensure the correct delivery details are present at the time of purchasing the goods. We cannot take any responsibility for delayed orders to other countries outside the US due to individual custom regulations. Please check with your country’s customs office regarding the import of the products you wish to order. As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees and other duties. You are responsible for complying with international, national or local laws regulating the importation of products that you may purchase. If an order is refused delivery by customs due to unauthorized ingredients or contents, Clear Essence Cosmetics USA Inc. is not responsible for any losses or costs incurred by you, the customer. You are solely responsible for any taxes, duties, levies, fees and/or any other expenses related to importing the products you order. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind. By ordering you agree to these terms.
Requesting a Change in your Order:
Should you decide to change your order information or payment method please submit request via email to cs@clearessence.com and a customer service representative will be happy to assist you.
Kindly note is our policy to receive all requests for changes and cancellations in writing at cs@clearessence.com.
Cancellations
Orders must be canceled via writing as long as the order has not yet been shipped out. Please mention your invoice or order number upon cancellation. If your order has been shipped, we are unable to make any changes.
International Orders
Some items sold by Clear Essence Cosmetics USA, Inc. require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Clear Essence Cosmetics USA, Inc., we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. CEC will not be held liable for any orders from customers in these countries, if any of such orders manages to by pass our firewall.
We apologize for any inconveniences.
– All International Orders are fulfilled by Inland Distributing Company, the proud distributors of Clear Essence Cosmetics.
– All items entering a foreign country are subject to customs inspection. We encourage our customers to be knowledgeable in their country’s importation laws and regulations. Please note the risk of custom seizure when making your purchase. Inland Distributing Company is not responsible for customs held packages or return of goods due to customs blockage.
– All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country’s national laws. Customs duties and taxes are assessed, generally if the item is dutiable and the value of the item is above the threshold set by the country’s laws. If duties and taxes are applicable then they are collected from the recipient; by the country of origin.
– Prices and shipping fees do not include import duties, VAT or tariffs; these are the responsibility of the customer and are usually collected upon delivery.
– If a parcel is returned because of nonpayment of duty tax, the credit back to the credit card will be minus the: SHIPPING/HANDLING CHARGE AND MINUS A 15% RESTOCKING FEE.
– If a parcel is rejected or returned for any reason, the buyer is responsible for all shipping costs – including the cost to ship parcel back to Clear Essence Cosmetics. Shipping charges are non-refundable.
Shipping Costs
– Your exact shipping and handling costs, shipping options, and applicable taxes, will appear in your shopping cart at the checkout page.
– You will be charged an additional shipping fee if we have to ship an order multiple times if customer provides incorrect/incomplete shipping address. Please verify your shipping address before placing your order.
Claims
Claims of defective products or missing orders must be filed within the first 24-48 hours of receiving order in writing to cs@clearessence.com.
Returns, Refunds and Credits
Kindly note it is our policy to receive all requests for exchanges and cancellations in writing to cs@clearessence.com.
We’ll gladly accept returns upon receiving your items within 30 days of the PURCHASE date on our website. To ensure a timely refund to your account, please return the items immediately upon deciding that you do not want them. Return shipping and handling fees are paid by the buyer. We regret that we do not refund original shipping and handling costs with the return. Please note that your financial institution will likely take approximately seven business days to reflect this transaction.
– After the 30 days have passed, a 25% restocking fee will be charged on returned items and you will receive your refund in the form of an online store credit to your account.
– The credit for your returned items cannot be exchanged for cash. It takes up to 3-5 business days to process the return and credit your account. We will notify you via e-mail once your return has been processed.
If you have any questions about your return after submitting your request in writing, please contact Customer Service at 1.800.423.0306. Our offices are open Monday – Friday 9am – 5pm PST. We are closed on major USA holidays.