Return Policy
Please ensure that you have read and fully understand the terms and conditions laid out prior to purchasing any products from Clear Essence Cosmetics USA Inc. The terms “Clear Essence”, “we”, “us” and “our” refer to Clear Essence Cosmetics USA Inc., and its affiliates and subsidiaries. By using https://www.clearessence.com (the “Site”) and placing an order, indicates you have accepted these online purchase, delivery and returns terms and conditions below, our Privacy Policy, and our Terms of Service which governs this Shipping and Returns Policy.
**Soaps are FINAL sale. No returns/exchanges or refunds.**
Returning an Order from a Store
Please be aware of the Return & Exchange Policy of the store where you purchased Clear Essence products. We currently do not offer refunds or exchanges for products purchased from local stores.
Exchanges
Please note that we do not offer exchanges for returned products at this time. If the wrong product is ordered, please contact us as soon as possible to cancel your order so you may replace the order correctly.
Cancellations
Orders must be canceled via writing as long as the order has not yet been shipped out. Please mention your invoice or order number upon cancellation. If your order has been shipped, we are unable to make any changes.
Requesting a Change in your Order:
Should you decide to change your order information or payment method please submit request via email to cs@clearessence.com and a customer service representative will be happy to assist you.
Kindly note is our policy to receive all requests for changes and cancellations in writing at cs@clearessence.com.
Refund on Shipping Costs
If a parcel is rejected or returned for any reason, the buyer is responsible for all shipping costs – including the cost to ship parcel back to Clear Essence Cosmetics. All shipping charges are non-refundable.
We do not accept any liability whatsoever for delayed delivery caused by any third parties. This includes delivery address mistakes. It is the buyer’s responsibility to ensure the correct delivery details are present at the time of purchasing the goods. We cannot take any responsibility for delayed orders to other countries outside the US due to individual custom regulations. Please check with your country’s customs office regarding the import of the products you wish to order. As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees and other duties. You are responsible for complying with international, national or local laws regulating the importation of products that you may purchase. If an order is refused delivery by customs due to unauthorized ingredients or contents, Clear Essence Cosmetics USA Inc. is not responsible for any losses or costs incurred by you, the customer. You are solely responsible for any taxes, duties, levies, fees and/or any other expenses related to importing the products you order. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind. By ordering you agree to these terms.
Claims
Claims of defective products or missing orders must be filed within the first 24-48 hours of receiving order in writing to cs@clearessence.com.
Returns, Refunds and Credits
Kindly note it is our policy to receive all requests for exchanges and cancellations in writing to cs@clearessence.com.
We’ll gladly accept returns upon receiving your items within 30 days of the PURCHASE date on our website. To ensure a timely refund to your account, please return the items immediately upon deciding that you do not want them. Return shipping and handling fees are paid by the buyer. We regret that we do not refund original shipping and handling costs with the return. Please note that your financial institution will likely take approximately seven business days to reflect this transaction.
– A 15% restocking fee will be charged on returned items that are not in new condition or any parts including packaging are missing. The full purchase price will not be refunded or credited.
– After the 30 days have passed, a 25% restocking fee will be charged on returned items and you will receive your refund in the form of an online store credit to your account.
– The credit for your returned items cannot be exchanged for cash. It takes up to 3-5 business days to process the return and credit your account. We will notify you via e-mail once your return has been processed.
If you have any questions about your return after submitting your request in writing, please contact Customer Service at 1.800.423.0306. Our offices are open Monday – Friday 9am – 5pm PST. We are closed on major USA holidays.